Last edited on 1st July 2021

This privacy policy sets out how Retiro uses and protects any information that you give the company when you use this website.

Our Privacy Policy explains:

• What information we collect and why we collect it

• How we use that information.

We are committed to protecting the privacy of visitors to this website (the “Site”) and to complying with UK Data Protection legislation. This policy (together with our terms of use and any other documents referred to in it) explains how we treat the personal information that you provide to us.

We may, or may be required to, make updates to this privacy policy from time to time. You should check this page each time you use the site to ensure you are happy with any changes. This policy is effective from 1st July 2021.

1. Who are we?

All references in this Privacy Policy to ‘we’, ‘us’ and ‘our’ are to refer to Retiro (a trading style of Chambers Townsend Consultancy Limited), a company incorporated in England and Wales (registered number 1933268) whose registered office is at 2nd Floor, Sunley House, Bedford Park, Croydon, CR0 2AP and the ‘Data Controller’ for the purposes of processing personal data as described in this Privacy Policy.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise any of the rights listed below, please contact the DPO using the details set out below.

2. Contact Details

Name: John Parker

Email address: John@GetRetiro.com

Postal address: Sunley House, Bedford Park, Croydon, CR02AP

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3. What we collect

We may collect the following information:

• Personal details that you may voluntarily provide on this website. By providing your information to Retiro, you consent to Retiro using your information as described in this Policy from any of our offices. If you do not wish information that you have shared with us to be used in this manner, please contact us by sending an email to John@GetRetiro.com.

• Information about your visits to and use of this Site: this information may include device-specific information (such as your hardware model and operating system); information details about how you access this Site and/or our services, your Internet protocol address, event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL and cookies that may uniquely identify your browser.

• Other information relevant to customer surveys and/or offers

• Any transactions carried out between you and us on or in relation to this Site.

4. What we do with the information we collect

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• The administration of this Site;

• To improve the services we offer;

• Internal record keeping;

• Management of your account with Retiro or an associated business; Parker Financial Advisor;

• We may use the information to improve our products and services;

• To supply you with the information or services that you have requested;

• To contact you for your views on our services;

• We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided;

• To provide other companies with statistical information about our users (this information will not be used to identify any individual user(s)): Google Analytics & MailChimp for email marketing purposes;

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests;

• If you download literature or subscribe to a newsletter, we may use your personal information for sales and marketing purposes;

• Retiro will not disclose your information to any unaffiliated third party unless Retiro considers such disclosure to be necessary to comply with the law or other legal or regulatory process including litigation or similar proceedings, or to protect the interests, rights, safety, or property of Retirement Financial Health or others.

5. With your consent

We will share personal information with companies, organisations, or individuals outside Retiro and Chambers Townsend Consultancy Limited when we have your consent to do so. We require opt-in consent for the sharing of any personal information.

6. For legal reasons

We will share personal information with companies, organisations, or individuals outside of Retiro and Chambers Townsend Consultancy Limited group if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request;

• Enforce applicable Terms of Service, including investigation of potential violations

• Detect, prevent, or otherwise address fraud, security, or technical issues and

• Protect against harm to the rights, property, or safety of Retiro and Chambers Townsend Consultancy Limited, our users, or the public as required or permitted by law

We may share non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.

7. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place technical and organisational security measures to safeguard and secure the information we collect online. All information is stored on our secure servers which are located in the United Kingdom.

8. How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then all data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

9. Links to other websites

Our website may contain links to other websites. Once you have left our site, we are no longer responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the Privacy Policy of any third-party website before submitting any personal information to them.

10. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• When completing the ‘contact us’ form on the website, you have the choice to opt-out of our marketing emails;

• You can also object to the processing of your personal information by us at any time and ask us to restrict or stop such processing by notifying us directly at John@GetRetiro.com.

We will not sell, distribute or lease your personal information to third parties unless you have consented for us to do so or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you provide consent for receipt at the point of submitting your ‘contact us’ query.

11. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with an answer to a question you have asked or to comply with applicable legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

12. Contact

You may request details of personal information which we hold about you under the EU General Data Protection Regulations. If you would like a copy of the information held on you please write to John@GetRetiro.com. We will aim to respond to such requests without undue delay.

If you believe that any information which we hold about you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly investigate the issue and respond to you without undue delay to confirm any course of action that we shall take.

13. Our Partner

Our financial adviser partner company is Parker FA, we may share your information and contact details with John Parker (John@Parkerfa.com), who will be assisting you with financial advice.

Registered Number: 1933268; Data Protection Registration Number: Z4697047.Chambers Townsend Consultancy LimitedChambers Townsend Consultancy LimitedChambers Townsend Consultancy Limited.